There are many processes that need to be perfected prior to commencing with our website ensuring that a customer has all of the information required to place an order without having to telephone the office. In addition there are the back end technical processes to put in place including databases, payments processes and how the information is relayed to our company when an order is placed. There is also the issue of delivery and potential collection and it is very important to use a reputable carrier who obviously can ensure that the goods are delivered in an excellent condition. All of the above processes do take time and it is in many cases a learning curve. You tend to find that as the business picks up there are issues that you would never have anticipated and amendments have to be made to certain processes to ensure that the customer receives excellent service as this is what your business is built on. The site as a result has started to become very successful and we are finding that sales are increasing on a daily basis. We are selling a large number of both drinking fountains and mains feed water coolers on a daily basis. These are then sent out by courier to the customer complete with an installation kit and optional filter or self sanitisation kit. This is a very cost effective way for businesses to provide their staff with chilled and filtered drinking fountain water. There are a wide range of customers who contact us from both public sector and private sector organisations including schools, gyms, offices and factories. Our main source of business as with all web based companies is the search engine and it is essential to advertise with these companies. The companies growth in this sector has been has also been aided through our rental side of the business which continues to flourish as a result of many large tendered contracts. It is obviously very important that this type of business is serviced to a high standard and maintained in the future. This is often a result of the quality of staff employed within your company and the level of competence and training that these people have undertaken. It is comforting to know that all members of staff within our company are fully trained within the industry and this training is maintained to a high standard. In addition the levels of experience are also vast.